Skip to main content
Koodo Community
Community
Solved

International calls to the UK from Canada won't go through

S

I had added the ‘$5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX)’ add on and my account also has the International Data Roaming and International Voice Roaming added, but calls won’t go through to a UK number. I’m just getting the 13B1 error when I try saying international calling isn’t active on my phone. I’ve tried restarting, but no luck.

 

Is there anything else that needs to be activated or added first? I’ve seen some other threads mention needing the ‘pay per use international long distance’ add on, but this doesn’t come up on my add-on option page. Only the Long Distance Saver for another $5.

Best answer by Flo Koodo

Hi @sarahtownsend527 

We have just added the Pay per use International long distance add on to your line, please restart your phone and let us know if you are able to make the call. Thanks! 

View original
    Did this help you find an answer to your question?
    This topic has been closed for comments

    M
    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • June 11, 2022
    sarahtownsend527 wrote:

    I had added the ‘$5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX)’ add on and my account also has the International Data Roaming and International Voice Roaming added, but calls won’t go through to a UK number. I’m just getting the 13B1 error when I try saying international calling isn’t active on my phone. I’ve tried restarting, but no luck.

     

    Is there anything else that needs to be activated or added first? I’ve seen some other threads mention needing the ‘pay per use international long distance’ add on, but this doesn’t come up on my add-on option page. Only the Long Distance Saver for another $5.

    Did you put in the + sign or 011 before the country code? 

    S

    Yeah I included it - still no luck. Same error message

    M
    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • June 11, 2022
    sarahtownsend527 wrote:

    Yeah I included it - still no luck. Same error message

    Let me flag a Koodo rep to help you out.

    S
    1 person likes this
    • S
      sarahtownsend527
    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • June 11, 2022

    Hi @sarahtownsend527 

    We have just added the Pay per use International long distance add on to your line, please restart your phone and let us know if you are able to make the call. Thanks! 

    G
    1 person likes this
    • G
      Goran
    S

    Awesome, that worked. Thanks for your help :)

    A
    • Alex2000
    • Member
    • July 21, 2022

    I have the same issue … does a Koodo rep need to add the plan for you?  I already added the UK LD plan through self serve and restarted my phone.  Been two days now and still doesn’t work.

    Boa_Guy Koodo
    Forum|alt.badge.img+4

    HI there, @Alex2000! We have added the Pay per use Intl Long distance option to your account, please restart your device and everything should be functional. You should also be able to see it in your Self-serve. 

     

    Cheers, :)

     

     

    P
    • Pat K
    • Beginner
    • August 13, 2022

    My wife is in the same boat - international calls to UK from Canada are blocked x 1 day, so far. Koodo agent please unblock it!

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • August 13, 2022

    Hi @Pat K 

     

    We’ll do our best to help, please check the private message that we have just sent you.

    D
    • datou
    • Rockstar
    • August 14, 2022

    Help needed here too. Im chasing the rep. Please help and thank you.

    Boa_Guy Koodo
    Forum|alt.badge.img+4

    Hi there, @datou , We have checked your account and everything seems in order. You should be able to call international long distance. Please restart your device and let us know if everything is ok. 

    Cheers, 

    H
    • HLKG
    • Member
    • August 16, 2022

    I’m in the same position - have the add on, but still can’t call the UK. Please can someone help. The chatbot can’t help and the earliest I can schedule a call is end of day tomorrow. There is no alternative way to reach out.

    Boa_Guy Koodo
    Forum|alt.badge.img+4

    Hi there @HLKG !   We have looked into your account and noticed that you didn’t have the required add-on. We have just added the Pay per use International long distance add-on to your line, please restart your phone and let us know if you are able to make the call.  

     

    Cheers, 

    Terms & Conditions
    Koodo Community