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Question

cannot receive text message (port from fido to koodo)

  • December 7, 2023
  • 1 reply
  • 57 views

I was at the store on Nov 27 and the rep helped open my Koodo account and ported two lines from Fido to Koodo.  I only noticed yesterday that I haven’t been able to receive text messages all this time.  People can receive my texts ok but I didn’t receive any of their messages.  I tried all the troubleshooting steps and nothing works.  Need help please.  Data and calling are ok. 

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Dinh
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  • Mobile Master
  • December 7, 2023

Which phone are you using? Have you tried to disable and enable RCS (android) or iMessage (iPhone) in the phone?