I keep getting a notification that xfinity esim is attempting to set up on my iphone 14 pro. I am a Koodo customer and located in Canada. I do not have an xfinity account. I have restarted my phone several times and it still appears.
if I tap the notification it goes to begin the esim set up. I tap cancel. A short while later it will appear again.
Other then a factory reset how can I resolve this?
Best answer by amanda
I purchased the phone at an Apple Store in Canada. And I am not near the boarder.
I was almost curious to say install, but I was not sure if it could be a virus or something.
I don’t connect to wifi outside of my internet either- which is password encryption.
thanks I think it should be escalated.
Weird. Xfinity is an American carrier for xfinity internet customers. I couldn’t say why your iphone keeps having that message. I assume the iphone was bought in Canada?
I can flag a rep to see if there’s anything known about this.
I almost want to say go ahead with it and see how far it lets you go. If somehow you finish registration, you could just remove the esim.
I purchased the phone at an Apple Store in Canada. And I am not near the boarder.
I was almost curious to say install, but I was not sure if it could be a virus or something.
I don’t connect to wifi outside of my internet either- which is password encryption.
thanks I think it should be escalated.
I suppose that’s possible for some sort of exploit. I’ve flagged a rep. It may be good to reach out to Apple support as well.
+4Hello
That’s odd. If you were not the one setting it up then we would recommend trying to reset the network settings of the device. This will forget any wi-fi and Bluetooth connections the settings will be back to default.
Resetting your network settings clears your cellular and Wi-Fi network settings, including saved networks, Wi-Fi passwords, VPN and APN settings. Don’t worry, your personal data will be safe.
For step-by-step help, search Network in your phone’s interactive tutorials.
I would also recommend checking to see if there is anything to delete in regards to the Esim profile. Steps for IOS here.
For iOS:
1. Go to Settings.
2. Tap either Cellular or Mobile Data.
3. Tap the plan you want to erase.
4. Tap Remove Cellular Plan.
Make sure to remove anything, except the Koodo one.
As
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
