i am physically in Ontario, but somehow I have been getting prompted no US roaming for my plan when trying to make phone call.
Can’t receive calls either.
not sure what is the issue.
any ideas?
thanks in advance.
This topic has been closed for comments
+4From your description, Did you receive a SMS from Koodo saying that you were roaming? Were you traveling near US border at the time?
When you log into your self-serve, was there any extra roaming fee?
+439_20 wrote:
never received any txt msg indicating that, and I’m in GTA so definitely not close to the border…
eh, where did you see you were roaming? could you download your latest PDF bill in selfserve and check the page 3 and 4 of it to see if there was any roaming fee or it was something else?
Dinh wrote:
39_20 wrote:
never received any txt msg indicating that, and I’m in GTA so definitely not close to the border…
eh, where did you see you were roaming? could you download your latest PDF bill in selfserve and check the page 3 and 4 of it to see if there was any roaming fee or it was something else?
Thank you for the help. Checked the bills and no roaming charges. But I just realized the issue is not on my end, but the contact I was calling…
thank you again.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.