Hi,
I just transferred my phone number from Fido to Koodo. I used the self-phone number transfer service and reply YES when I get Fido confirmation SMS. Under my koodo account page, I can see the phone number was already changed from my temporary phone number to my original number. When I scan my Esim card QR code, the number can be added to my phone but I can not get any koodo service.
How I can solve this issue? The phone number is really important for me.
Thank you,
LX
+4Have you tried restarting your phone yet?
Yes, I tried to restart my phone, aeroplane mode, turn off and turn on the line.
I have the same issue. I got the Esim card and tried activate at home. Every time it shown Unable to activate.
Have you tried restarting your phone yet?
Do you think the Esim needs to be linked to my regular Sim card before activating?
+4Yes you have to perform a sim swap online to activate the esim.
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve.
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