my messages usage on my selfserve are not updating. data and phone calls are. Any one else having this problem?
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messages not updating
Best answer by Dinh
Can you check if those message was “sms or mms”? If they were RCS or imessage, you wouldn't see the usage in selfserve
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+4Are you still having this issue? If so have you tried using a different device/browser?
Yes I have tried signing in on my computer as well as on my phone. My phone updates fine but my husbands phone dies not update messages only data and phone calls
+4Doris Windle wrote:
Yes I have tried signing in on my computer as well as on my phone. My phone updates fine but my husbands phone dies not update messages only data and phone calls
Has your husband tried using a different web browser? The default internet one, safari, chrome, etc.
+4Can you check if those message was “sms or mms”? If they were RCS or imessage, you wouldn't see the usage in selfserve
A Koodo customer, opinions are my own.
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They were iMessages. So I guess thst is the answer. Thank you very much fir clearing thst up fir me.👍🙂
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