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Lost phone and cant activate new phone and sim because no way to recieve verification code

  • September 11, 2024
  • 2 replies
  • 150 views

I had lost my phone. I ordered a new one and a new SIM with it. It has arrived but I cannot activate the new SIM because I obviously cant recieve the verification code via text because I NO LONGER HAVE MY PHONE. I also cant recieve verification via email because gmail also requires verification for gmail to be sent via text, Please just help me activate this new SIM!!!

I just want a real agent to help with this please

Best answer by Dinh

Switching SIM process is very strict. If you didn’t have the old SIM in your case, your best option is probably visiting a Koodo store and a rep could switch it for you. You could also contact Koodo directly and schedule a call back from them and ask a rep to assist you.

Anyway, regarding Google email verification, was there any other method to sign into your email?

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2 replies

Any chance there is a moderator/customer service rep even present on here?

 


Dinh
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  • Mobile Master
  • 17381 replies
  • Answer
  • September 11, 2024

Switching SIM process is very strict. If you didn’t have the old SIM in your case, your best option is probably visiting a Koodo store and a rep could switch it for you. You could also contact Koodo directly and schedule a call back from them and ask a rep to assist you.

Anyway, regarding Google email verification, was there any other method to sign into your email?