I was so excited to order the Pixel 8 Pro I have had my eye on the pixel forever. I ordered it and when the webstore called to verify my address I was working. The message said they would try to call back in the next few days. I did not receive another phone call. I tried the online assist and it just kept telling me it didn’t understand the question. Now they won’t honour the price that I originally purchased the phone for and paid for the shipping. I can’t afford the price of it now so I am so disappointed. Does anyone know if there is a complaint line that I can call?
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+4Hi
We are sorry to hear that you missed the deal!
Unfortunately, once an order is canceled, the order needs to be placed again with the current in market deal, since the original deal expired.
Flo Koodo wrote:
Hi
We are sorry to hear that you missed the deal!
Unfortunately, once an order is canceled, the order needs to be placed again with the current in market deal, since the original deal expired.
I didn't miss it though I placed the order December 28, 2023 and the web store canceled it without letting me know. Now I can't afford the phone.
Bath wrote:
I didn't miss it though I placed the order December 28, 2023 and the web store canceled it without letting me know. Now I can't afford the phone.
Did they mention why it was cancelled?
Bath wrote:
Flo Koodo wrote:
Hi
We are sorry to hear that you missed the deal!
Unfortunately, once an order is canceled, the order needs to be placed again with the current in market deal, since the original deal expired.
I didn't miss it though I placed the order December 28, 2023 and the web store canceled it without letting me know. Now I can't afford the phone.
MilkyWay wrote:
Bath wrote:
I didn't miss it though I placed the order December 28, 2023 and the web store canceled it without letting me know. Now I can't afford the phone.
Did they mention why it was cancelled?
Yes because they couldn't verify my address. I missed the call while I was at work the message said they would try again and they never did.
Bath wrote:
Yes because they couldn't verify my address. I missed the call while I was at work the message said they would try again and they never did.
Did you reach out to the Koodo Web Store by sending an email to koodo.webstore@koodomobile.com?
MilkyWay wrote:
Bath wrote:
Yes because they couldn't verify my address. I missed the call while I was at work the message said they would try again and they never did.
Did you reach out to the Koodo Web Store by sending an email to koodo.webstore@koodomobile.com?
I spoke on the phone with both the loyalty department and the webstore. Neither could help me.
Bath wrote:
I spoke on the phone with both the loyalty department and the webstore. Neither could help me.
In that case, you need to order again. Hopefully you will find a better deal next time.
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