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I cannot make a voice call to my home in BC while roaming in the US

  • 23 March 2023
  • 4 replies
  • 100 views
M

I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?

MikeyinPoCo

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Best answer by srlawren 23 March 2023, 23:03

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4 replies

G
Userlevel 7
Badge +4

Do you have VoLTE enabled on your account? 

M

It is enabled on my phone. How do you verify on the account?

 

 

 

 

 

 

M

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

srlawren
Userlevel 7
Badge +4

Hello Goran,

It is enabled on my phone.

How  to verify on account ?

Thanks

 

  • Sign into your self-serve account. 
  • On the Overview page, click on Manage plan and add-ons on the right-hand side, under your phone number
  • Click the little downward facing arrow beside My add-ons in the top right section of the page, and scroll through your add-ons looking for “Koodo VoLTE Access”.  
  • If you see it, your account has been provisioned for VoLTE; otherwise it has not.
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