Did you number change?

How did you upgrade your phone?

Hi ​@RMattatall, which phone number on your account are you having this issue with? Last 2 digits of the phone number are fine. 

I had an offer from Koodo last year for a free Pixel 7 for just shipping costs.  Phone number did not change (the sim that came with phone was reassigned to my son's number).  My son's phone broke so I gave him my S21 and switched my sim card into the Pixel7.  I have had the same number for 23 years.

Last two numbers are 45

Ok, we’ve activated and deactivated your password again. Please restart your phone when you get a chance and test. 

I have restarted phone and it still promots for pwd

We can reset your voicemail completely but that would require you to go through the initial setup again. Any saved or unheard messages would be deleted and you would have to record your greeting message again. Would you be interested in trying that? 

I'm oicemail is empty.  Completely resetting it is fine

Ok, the voicemail for the *45 line has been reset. Please restart your phone again and go though the voicemail set up when you get a chance. Let us know if that works!

Reset phone. Set new pwd, VM says not needed when calling in.  Re recorded everything.  Restarted phone again for good measure….STILL need to enter password.  I give up

i’m sorry to hear the issue persists, I’d also recommend speaking with our Tech Support team in case they have more troubleshooting suggestions to try. I’ve left a note on your account with all the steps we’ve tried so far. You can reach our Tech team by scheduling a call-back through the Koodo Assist 

If you enter your sim in your old S21, does the voicemail prompt you for your password?

Was the Pixel 7 used prior to using it now?

Did the skip password work in the S21 previously?  Did it work in the Pixel 7 previously?