voicemail keeps asking for password after being out of canada

I’m not familiar with the #4#4 code. Below are the step-by-step instructions on resetting your voicemail password. If you are still having difficulty, let us know.

Step-by-step instructions

1. From your handset: Dial 1 + your 10-digit phone number + Send or Long press 1.
2. When prompted, enter any password.
3. After 1 failed attempt, you will be prompted with "This is not the correct password. Please try again, or to reset your password press the STAR (*)
4. Press 1 to have a temporary password sent by SMS to your phone.
5. A temporary password will be sent to your phone. Please access your mailbox again using this password.
6. The SMS will show as follows "Your temporary password is XXXX"
7. To reset your password, please hang up and call into your voicemail again from your mobile phone, enter the temporary password that was sent via SMS and then follow prompts to enter your new password.

Sorry: option 4 then option 8, (option to have phone ask/stop asking for password). I’ve done all of the above (made a new password, set to “don’t ask for password) but it still asks for the password. If I go to option 4 then press 8, it’s already set to not asking, my only option is to set to ask. I’ve done that back and forth, it asks no matter the setting.

thanks for your help, what’s next?

I’ve also rebooted the phone in between

You do not have to reboot your phone when resetting your vm password, though this indicates that a reboot is not clearing the issue. Would you like me to flag a rep to look into this?

Yes, thanks.

Just outlining all the steps tried in case leaving and returning to canada messed something up. 

 

I have flagged a rep to look into this for you. I’m not sure why bypassing the password prompt is not working as it should. Perhaps they can shed some light on this.

Excellent, thanks. 

Thank you, that seems to have worked, no password now. Cheers