Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.
Can anyone tell me how to contact customer support or maybe flag a rep for me?
Try waiting a few hours or tomorrow; perks like premium voicemail often provision within 3 business days for new lines.
Log into Self Serve on a different browser/device, clear cache, and retry adding it.
Still stuck? Log into the community with your Self Serve credentials so a rep spots it.
Hi there,
Have you attempted to add the perk after clearing your cache and cookies, using a different browser, or a different device? If these don't work i'll flag a rep for you. 🙂
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