Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.
Can anyone tell me how to contact customer support or maybe flag a rep for me?
Try waiting a few hours or tomorrow; perks like premium voicemail often provision within 3 business days for new lines.
Log into Self Serve on a different browser/device, clear cache, and retry adding it.
Still stuck? Log into the community with your Self Serve credentials so a rep spots it.
Hi there,
Have you attempted to add the perk after clearing your cache and cookies, using a different browser, or a different device? If these don't work i'll flag a rep for you. 🙂
Hi. Thanks for the help.
I get the error message “ it looks like you can’t add a perk right now. Wait an hour and try again.”
I set up my account yesterday and have tried to add my perk about 10 times.
cleared the cache, used a different device, and used a different browser.
always the same message.
I see, in that case i'll flag a rep to see if they can add it. If they cant they can begin a support ticket to add the perk with their technical team.
Just make sure you're logged into the community using your self serve credentials and they can give it a go. 😎
+4Hi
Unfortunately, we were unable to add it from our end, however, we have submitted a request and this should be added in the backend in 3 business days.
We are sorry for the inconvenience created!
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