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Question

Texting issues


After 4+ years with Koodo and no problems I am suddenly having issues with sending texts.  When  texting the same person several times some will go through and others have to be resent. This just started yesterday and continues today. Is there an issue with Koodo? I have tried restarting my phone and it did nothing to help this problem.

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7 replies

I'm having the same issue! I tried turning my phone off for a bit and then turning it back on, worked for a bit..  Now it's doing it again! It's rather frustrating!!!


  • Member
  • 1 reply
  • July 12, 2023

I’m also having the same issue for the past few months.  Removed my sim card, off on Airplane mode.  Nothing helps.  I’m in Quebec, the Laurentians to be exact.


  • Advisor
  • 10 replies
  • July 12, 2023

Same I think this is an issue across Canada my family in Alberta having issues my fam in lachute Quebec and I’m having issues in kettle point Ontario. I can’t make calls or text and data is slow. I’m hoping it gets fixed soon in going on 3 days now and I need my phone since my daughters sick. Nothing like tryin make a dr appointment and the phone doesn’t go thru or cuts out. :/ and I need it for work 


  • Author
  • Beginner
  • 1 reply
  • July 12, 2023

I'm in London, Ontario


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  • Mobile Master
  • 13585 replies
  • July 12, 2023

Yes there are issues across ON. I believe some issues have also been reported in QC and elsewhere nationwide too. 


Ernie Mckean

I'm having the same issue of not being able to send texts for two days now!!!! I am losing lots of business because of this!!! Koodo chooses to stay silent rather than communicate to their customers!!! I will be seeking a new provider tomorrow,  shame Koodo shame!!!!


Allan M
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  • Mobile Master
  • 12320 replies
  • July 13, 2023

There was a known outage effecting VoLTE services.
Looks like it just got fixed as of 23min ago.

The suggestion as of now is to turn airplane mode on and off to reconnect to the network and then you should be good.

https://www.telus.com/en/on/outages