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Why are my text messages ( for one particular person) going to emails and when she responds it doesn’t show up in the text message. It is responded through email

The person gets a special message saying they received a message from a Koodo Mobile customer

 

Did it only happen to only one customer?

as well, which phone are you using? if it is an iphone, is iMessage turned on?


Only one customer that I am aware of. ¯\_(ツ)_/¯  I decided to create a second contact with the cell number only for texting, hoping that this will help. I am using an iPhone, iMessage is one, she is using a Samsung. It is so very strange, and I have never seen this before.


Only one customer that I am aware of. ¯\_(ツ)_/¯  I decided to create a second contact with the cell number only for texting, hoping that this will help. I am using an iPhone, iMessage is one, she is using a Samsung. It is so very strange, and I have never seen this before.

The issue could be from the phone at other end. Have you asked the person to turn on both MMS and RCS? I think you sent her either an iMessage or MMS and her phone couldn’t receive it. The carrier then proceed to send her a notification of a MMS or iMessage.


I am not sure . My phone says the text message that went to her email was sent SMS. She later sent me a text ( to tell me it went to email ) it indicates it was sent (RCS)

 


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