Switched to koodo, phone won't work

Your SIM card likely needs reactivation after the network switch. Try removing it for 30 seconds, reinserting it, then restart your phone. If that doesn't work, your number may not have fully ported back; check your Self Serve to confirm the port completed successfully. If the port shows "pending," schedule a callback through the virtual assistant (use keyword "callback") without needing to log in. They can manually push the activation through.

To confirm, did you respond yes to the port authorization sms message sent to you when you switched back to koodo?

How did you switch back, was it through a callback with a rep? Do you have access to self serve?

Hi ​@Antaresia 

We have been unable to identify your account based on your community profile.

Please log out of the community and log back in using the “login via self serve” option in the community login page as in the screenshot below and let  us know once done

Robert, i cant recieve calls so i cant get a call back to speak with an agent, that's my problem.

Oliver, I responded yes and can make outgoing calls.

​@Flo Koodo I've logged in via self serve, hope you can help because I'm stuck.

​@Antaresia 

We have looked into it and it seems the transfer was cancelled.

Have you authorized the transfer request by replying to the 2FA sent to your Fido sim card?

If you go in self serve, you should be able to re-initiate the transfer process, please let us know if it works for you. Here are the steps to follow https://www.koodomobile.com/en/help/moving-your-number-koodo

​@Flo Koodo thanks for the fast response! When i do that i get an error, "Failed to submit port in request"

I have the correct phone and account number, I tried twice.

Got it!

Will you please clear cache and cookies in your browser or open an incognito mode in your browser and try one more time?

EDIT: We see the transfer status is no in progress, let us know how it goes after authorizing the request.