I have tried muliple browsers, cleared caches, mobile and computer. Same result. I access My Subscriptions, Stream + Premium has a banner “Active. Your recent request is in progress.” I do not recall making any requests. I click Manage so I can downgrade to Basic, I get “It looks like this part of the page couldn't load.To try again, please refresh”.
Question
stream plus premium "change in progress"; trying to downgrade to Basic
To downgrade the changes take effect at the end of your billing Stream+ billing cycle
https://www.koodomobile.com/en/help/stream-plus
I do not recall making any requests.
EDIT: Are you saying you want to downgrade but you havent done it yet?
When signed up for Stream+ was the status “in progress” when you were activating?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
I’ve been on Stream Premium for months. Have made no changes. I log in today, the Stream + status says “in progress”. I click Manage but the page does not load.
I’m trying to downgrade from Premium to Basic.
Try clearing your browser’s cache or use incognito mode. Does this solve the error?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Let me flag a rep for you.
Please make sure you are logged into the community with your self serve account.
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
+4Hi
Just to confirm, you have made no changes nor attempted to downgrade it until today, is that correct?
+4Thank you for confirming
We have checked with support and this would require further investigation, therefore a ticket has been submitted.
We recommend checking again in self serve in the upcoming days
In case you don’t get any update by the end of this week, please let us know.
Thank you for your understanding and sorry for the inconvenience created!
+4
We are following up regarding the subscription status.
We see that this was fixed and you should be able to switch to Basic once the current one expires.
Thank you for your patience while the issue has been worked on.
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