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Someone else added themselves to my account with a different name and phone number.

  • March 8, 2026
  • 4 replies
  • 72 views
R

Hello:

I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.

I logged in to Koodo self serve and see a new name and different phone number, as well as my own name and phone number.

This is their transaction:

=====================

March 8, Equipment swap

Type  1RTT / 1RTT
Network state ACTIVATED
Serial no. 8912230200246778514
Equipment type KOODO ESIM

=====================

How do I get rid of this person.

I did not share my password with anyone, and I don’t know this person.

Thanks.

This topic has been closed for replies.

4 replies

Dinh
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  • Dinh
  • Mobile Master
  • March 9, 2026

That is a serious issue. Have you tried to change your password? As well, since the password/email was leaked, I suggest you check your local device for any malware/spamming app. Your device/network might have compromised.

I will flag a rep here. Hopefully, they can assist you with the problem in the forum.

A Koodo customer, opinions are my own.
    M
    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • March 9, 2026

    It seems like you may be a victim of the SIM card swap scam. You should report this incident to the Canadian Anti-Fraud Centre and file a report with your local police department. https://antifraudcentre-centreantifraude.ca/report-signalez-eng.htm

    I would also suggest you to pull up a credit report from Equifax and TransUnion to see if there are any other fraudulent activities that should prompt you to place a fraud alert.

      Flo Koodo
      Forum|alt.badge.img+4
      • Flo Koodo
      • Official Rep
      • March 9, 2026

      Hi ​@RLB 

      We have been unable to identify your account based on your community profile.

      We have just sent you a PM so we can confirm some more details and further assist. Please check you community profile when you get the chance.

      R
      • RLB
      • Author
      • Rockstar
      • March 13, 2026

      An update from me. Thank you ​@Dinh for notifying staff about the issue. They deleted my self-serve account and I called and set up a new one linked to my phone number. The other phone plan previously attached to my account is now gone.

      I changed my password and my PIN for Koodo.

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