RCS chats: Trouble connecting . Awaiting retry....

Yeah, that “Awaiting retry.” thing is super annoying; especially after switching carriers. Since you already tried the usual stuff and can’t deactivate RCS without the verification message, it’s probably stuck on your old carrier’s end.

Try this: 

• Go to Settings > Apps > Messages > RCS Messaging and turn it off completely. 
• - Clear the Messages app cache and data (Settings > Apps > Messages > Storage > Clear Cache, then Clear Data). 
• - Restart your phone and wait a few hours before turning RCS back on.
• If you still don’t get the verification message, it might be a carrier sync issue. Sometimes Koodo’s system takes a bit to fully update after a switch, especially with RCS. If it’s been more than 48 hours and nothing’s changed, you might need to flag a rep or schedule a callback through Koodo’s chatbot; sometimes they have to manually clear the old registration.

Hello Robert, I will try this and will back to you in couple hours. 

in a mean time, can you help me with connectivity issue?

Thank you,

Are you having network connectivity issues at home or anywhere you go?

Have you tried restarting your phone first?

Before you ported into Koodo, was calling, texting, and callular data working?

What issues?

Hello all,

I am currently getting only one or two bars of signal at my residence (see the screenshot provided above). I did not have any connectivity issues at this residence with my previous carriers. I have used Fido and, before that, TELUS without any problems.

My understanding is that Koodo uses the TELUS network, so I did not expect any issues. However, I am experiencing significant connectivity problems.

When you are out and about around town does connectivity improve?

When you are out side does connectivity improve?

Did you also switch phones in the meantime?

I live near Promenade Mall in Thornhill, and I am still getting a very weak signal unless I move a significant distance away from my house. In contrast, my wife’s phone (Fido) has strong reception in the same location.

When I go toward the major intersection nearby, the signal improves. However, when I enter the mall or any indoor places(near my place), I get the weak signal .

At all material times, I have used the same Samsung S23 with all previous carriers, and I have never experienced these issues before.

It sounds like an issue with the infrastructure of the shopping centre. This is usually caused by the construction materials used to create the building. There may be a lot of signal interference, which is why you are getting a poor signal.

I know 5G is having a hard time inside the house / buildings. Are you on 5G when this happens?

Well, that’s convenient, always someone else’s fault except Koodo’s network. Interesting how my S23 worked perfectly with Fido and TELUS in the exact same spot, but suddenly the problem is “everything else” except Koodo.

I switched to LTE preference mode, but it is still the same. 

Try your sim on your wife's phone and your wife's sim. In your phone and see what happens 

Telus and Koodo share the same towers, so it should be the same, unless something happened recently to that specific cellular tower. I can flag a rep to look into this for you.

According to this site, the one at the shopping centre only has 4G and 3G frequency bands. There is a nearby tower with 5G frequency bands, but it is further away.

Having the same issue in winnipeg. 4 bars of service. Phone has worked fine for 2 months and now today this. Koodo will blame google and google will blame koodo. 

When I send a text it sends as sms instead and the reply comes in rcs to my old Motorola phone. 

Is RCS still activated on your phone? 

No its not, and if I try to disable and reenable it, it fails. I reached out to koodo and they said I'll get a call the morning of December 1st. Terrible customer service. 

Disable rcs on your old Motorola. 

I can try that but its never been an issue previously. Not sure why it would be now. 

What message app are you using? RCS in many cases are actually provided by Google service and require its Google message app from Google Playstore. Could you double-check to see if that was the version you are using? 

Im on an s25 using Google messages as thats what it came with. I also disabled it on my moto phone and still nothing. Phone and app up to date. Spent 2 hours on the phone with koodo to have them say they can't figure it out and need to escalate. 

I've seen on other forums it might be because of using an esim instead of a normal Sim. 

If I recalled correctly Samsung used the Message from their Samsung app store. You could try to open the Google PlayStore and search for the app there. If it wasn’t listed as “installed”, it might be installed from another source.

Anyway, as I mentioned RCS is provided by Google, can you try to disable it and enable it again following this guide https://support.google.com/messages/answer/7189714?hl=en