Porting fail

Hi there,

to confirm when you check in self serve is the correct number showing up or still the temp? When you also make a call or text to someone, is it showing the temp number?

Numbers generally can take up to 90 mins to port through fully as the previous account will close but it takes time. How long has it been since you ported over?

in self serve, its the correct number but when I make a call/text its the temp. Its been 5 hours or so since I ported over

hmm ok. It is possible that the port could just be delayed as it happens but that is a while.

Presumably you have an eSim? Also if it has been a while since you last reset your network settings this wouldn’t hurt to try again as that is forcing the device and sim to update to what is latest on the network. Try power cycling after the reset as well.

If the rep could not see any issues on their side it could just be a matter of waiting / keep attempting to reset the settings. I imagine the quantity of port requests is quite high due to the flash sale. If the reset doesn’t work again, I can flag someone on here to take a look to be safe.

Yes, I have an esim. I’ve tried resetting network twice, it did change at first however when I looked again it went back to the temp number. the rep really didnt say much except give a few instructions on how to reset.  I did manage to schedule a callback from them for tomorrow with the temp number.

I also just reset my phone and its still showing the temp number

I see. In that case to try everything I will flag a rep to see if they can see anything different on their end.

Just make sure you're logged into the community using your self serve and they can take a look. 🙂

Thank you so much. I appreciate the help

Hi there ​@gggg 

We have just looked into it and we can confirm the port has been completed, so it looks good from our end.

We see that you spoke with Expert messaging team in the meantime and a call back has been scheduled with technical support team so they can look into it further.