I’m trying to switch my daughters old phone number to Koodo and the self serve portal won’t recognize the old account number or the IMEI number I’m transferring from.
i tried calling the phone number for help and it says a transfer request doesn’t exist for the number. I’m not sure what else I’m supposed to do to start the transfer.
anyone have some ideas?
Best answer by Dinh
Did you solve this? I’m having the exact same problem porting from Public Mobile, it won’t recognize the IMEI or account number. Says I’m typing them incorrectly, which is untrue, since I’m cutting and pasting (or re-typing the same) and nothing will take.
If you still had difficulty, you might want to schedule a call back from a rep. Go to Koodo Assist and type #PortHelp to connect to a rep, and they'll help you complete the transfer. https://www.koodomobile.com/en/help/moving-your-number-koodo
+4The IMEI number isn't always reliable. Have you tried to use only the account number and name?
As well, I assume your old number is still active and can receive incoming text for the purpose of transfer?
Yes, old phone and number are still active. I’ve tried copying and pasting the old account number number and typing it myself, nothing seems to work.
wouls it have something to do with the fact that she set up her new phone already?
she transferred all info to her new phone..
+4Hello
Let us know how it went.
Did you solve this? I’m having the exact same problem porting from Public Mobile, it won’t recognize the IMEI or account number. Says I’m typing them incorrectly, which is untrue, since I’m cutting and pasting (or re-typing the same) and nothing will take.
+4Did you solve this? I’m having the exact same problem porting from Public Mobile, it won’t recognize the IMEI or account number. Says I’m typing them incorrectly, which is untrue, since I’m cutting and pasting (or re-typing the same) and nothing will take.
If you still had difficulty, you might want to schedule a call back from a rep. Go to Koodo Assist and type #PortHelp to connect to a rep, and they'll help you complete the transfer. https://www.koodomobile.com/en/help/moving-your-number-koodo
Yep, had to do a call-back. Unfortunately both the number port and selecting a perk would not work on the self-serve portal, which a) defeats the purpose of a self-serve portal, and b) doesn’t give me a lot of confidence in being a new Koodo customer.
+4Yep, had to do a call-back. Unfortunately both the number port and selecting a perk would not work on the self-serve portal, which a) defeats the purpose of a self-serve portal, and b) doesn’t give me a lot of confidence in being a new Koodo customer.
So just to confirm, you successful transfered the number but there is an issue with adding the perk to your plan?
Have you tried to use the incognito mode of the web browser and see if that can help?
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