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number ported to Koodo (eSIM) but unable to make outgoing calls

  • January 1, 2026
  • 1 reply
  • 17 views

I ported my number to Koodo yesterday, via eSIM method.  I am not able to make any outgoing calls although I can receive incoming calls.  May I know how to resolve it?

1 reply

Koodo
  • Official Rep
  • January 1, 2026

Hi ​@SSoo, welcome to Koodo! The number was ported in successfully and we’re not seeing any provisioning errors on your account. 

Do you have a network connection? Here are some troubleshooting steps you can try - https://www.koodomobile.com/en/help/im-not-getting-any-network-service