number did not transfer

Hi there,

So just to check, after you responded yes to the text, did you swap out the Bell sim and inserted the koodo sim? When you check your koodo self serve, what does it say about the port status?

Yes, I did swap out the Bell Simard and inserted the Koodo sim. 

I don’t know what “Port Status” means.

I seem to be connected via Koodo, but only with the temporary phone number, not the one I am transferring

So when you switch numbers from one provider to another, this is known as "number porting". The "port status" is whether the number exchange is in progress, cancelled, or completed which basically means if your number came over to koodo properly or if there is a problem with the process. 

To check the status: log into Koodo Self Serve, navigate to Mobile Services, and check the "Manage your phone number" section. When you do, what does it say? It should read " Port Status: "

I see the phone number that I should be seeing, the one I am trying to transfer.

I just called my husband and he sees my temporary number on his phone. 

Did you restart your phone after the port transfer?

I just did now. 

But when I check, my phone still gives the temporary Koodo number

Hi there ​@almut ellinghaus 

We’ve refreshed everything, and everything appears to be in order. The port-in seems to be complete, and we've also refreshed the backend switch.

Please restart your device and test to ensure everything is working fine.

If you're still experiencing issues, please schedule a callback to speak with a technician who can further investigate and resolve the problem.

HI,

I have now powered off 3 times but the number that appears under “cellular” is still the temporary 203 number…

I have scheduled a call back, 

thanks everyone!

Sometimes it’s also just delayed to show as different. If you’re able to receive calls on the number you transferred/ported over, then the service itself should be fine. But otherwise hopefully it gets sorted out during the callback.

So I contacted Koodo yesterday and they said that my number has been transferred on their end and that it might just take 24 hours to do so on my phone. It is now 36 hours since I made the transfer request and my phone still displays only the temporary Koodo phone number, not the one I am transferring. Meaning that people have been unable to reach me since Thursday night… What now? 

To answer Goran, no people don’t seem to be able to reach me, my husband tried but, unless he dials the temporary Koodo number, he is not able to reach my phone.

A question: is it possible that I used the wrong Koodo SIM card? Koodo had sent two SIM cards, one for my husbands phone and one for mine, as we are both planning to transfer to Koodo. The SIM cards had no identification so I just took one of them. Is it possible that I took the one marked for my husbands phone? Could that be the problem?

Sooo, the solution to the problem was: 

I was sent two SIM cards, one for my husbands phone and one for mine. There was no indication on the SIM cards which one was for mine and which one was for his. It seems I chose the wrong one. 

I had to find the solution myself, 2 days and many calls later….

Maybe there is a way in the future to mark the SIM cards in some way or to sensitize the call center staff to the issue? 

I agree it might be easier to mark the SIM card. 

 You could also put the SIM card into phones and make phone call and see which number comes up. You can check the number of each SIM from there. In Koodo self-serve, you can match the number of the SIM with number in self-serve.

For sure, once you realize that that is actually what the problem is ;) that though took two days to figure out - and it was not Koodo that figured it out but I had to on my own. So, 2 days without a functional phone…. that was not so much fun. 

But anyways, it’s solved.