not receving MFA code for CRA & utlity company

I don't think it is blocked from Koodo end. As well, have you tried the option of CRA and let them call you? (Instead of sending SMS).

And which phone are you using? have you checked your blocked list to see if the number was accidentally blocked there?. 

Hi ​@haneum25, do you know the short code number they would use to send the verification codes? If so, try messaging it with a key word like ‘help’ or ‘info’ to check if you receive a reply. 

Yes I tried the call me too but it does not come through. 

Im using samsung z-flip 4. I have also checked my blocked list and unblocked any possible 4-6 digits that could be CRA. Also, CRA sent the code to my wife using 66222 number. 

And yes I have sent a text to 66222 and nothing comes back...

Sorry it's 27223 but still the same. No response.... please help ​@Dinh ​@Georgia Koodo 

Just wondering the particular model are you using? Is it a Canadian model? And have you checked your blocked list?

If the call didn't go through the issue could be from the device 

​@Dinh phone is samsung galaxy z-flip 4. Model name is SM-F721W

Yes I already checked my blocked list.

​@Dinh ive been using this phone since 2022. And it doesnt make sense when receiving the multi-factor code was no issue until I changed my plan couple of weeks ago so it has to be an issue on the Koodo side.

Can you put your SIM card in your wife's phone and test again?

Regarding the plan change, is it a special plan change from 5G to 4G or something like that?

​@Dinh well I think thats the issue. We both changed our plan to 5G. On the account page her number plan shows it is 5G but under my number plan its 4G. And when I call to inquire about it they say its the same thing and also maybe cuz I changed the plan mid month I have to wait for cycle to reset and maybe ill see the change. It doesnt work with SIM card change ive already tried that. Im just so frustrated I have to call Koodo to fix billing issues they overcharged me and that got taken care of. And now im calling them asking about why the 2 plans are different (1 showing 5G and 1 showing 4G). The Koodo rep keeps saying maybe my phone doesnt support 5G thus why it says its 4G. How ridiculous is that? I was on a 5G plan before I just lowered the price and GB to pay less and all of a sudden maybe my phone doesnt support 5G? They are just making excuses over and over again not trying to fix the issue.

​@Georgia Koodo good news is i am able to receive mfa code for my utility company. I have to wait 30 mins for cra as I reached my maximum attemps but im sure it'll work now. Thanks for that.