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Question

No Reception


I am currently on Quadra Island BC and have zero reception. I am tethered to my wife’s pixel cell on Fido. I am right across the strait from Campbell river 2.2 km clear view And I have nothing on an iPhone 11 using Koodo.  She has full service on Fido;I have nothing on Koodo. Advice?  Thanks!

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5 replies

Flo Koodo
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  • Official Rep
  • 5972 replies
  • April 2, 2025

Hi ​@DenRV 

Sorry to hear you are experiencing issues with the cell reception!

If you search manually for a network, it doesn’t find any? 

Have you tried restarting your phone?


  • Author
  • Beginner
  • 2 replies
  • April 3, 2025

Flo,

Thanks for the quick reply. I was able to see multiple networks but no connection. I restarted a number of times and about ½ hour after your post it connected all of a sudden … so thank you!  Much appreciated   


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  • Mobile Master
  • 13577 replies
  • April 3, 2025

I’d also enable wifi calling on your phone as it’ll help with any random connection issues that might come up the odd time.


  • Author
  • Beginner
  • 2 replies
  • April 3, 2025

Thanks Goran

i think I spoke too soon. I just switched over from Fido to Koodo. With Fido, I could easily hook up our Hisense Roku tv and everything worked via hotspot and wifi enabled on my iPhone 11. Since switching to Koodo and even choosing my iPhone on the tv settings, it does not connect despite saying it is connected. My wife’s Pixel will connect up and the various apps and live and Roku channel work perfectly. I looked thru iPhone setting and have changed nothing. I’m stumped 


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  • Mobile Master
  • 13577 replies
  • April 3, 2025

Its possible that the Telus network has limited coverage for your location. Are you connected to Lte for network type?


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