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No online light on modem

  • February 4, 2026
  • 3 replies
  • 28 views
H

The online light isn't lighting up

Best answer by Georgia Koodo

Hi ​@Heather McQ, has your Internet activation date passed or are you still waiting? If it has been activated, here are some troubleshooting steps you can try. 

3 replies

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • February 4, 2026

Hi ​@Heather McQ, has your Internet activation date passed or are you still waiting? If it has been activated, here are some troubleshooting steps you can try. 

H
  • Heather McQ
  • Author
  • Beginner
  • February 10, 2026

Not sure if it's activated pleade help

Darius Koodo
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  • Darius Koodo
  • Official Rep
  • February 11, 2026

Hi there ​@Heather McQ Did you get a chance to try the troubleshooting steps mentioned by ​@Georgia Koodo  ? Let us know how it went. 

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