I just signed up for Koodo internet, switched from Roger’s.
I received the equipment and today is the day it is supposed to start service. I plugged everything in based on the instructions on the app. The modem is not receiving an internet signal and the US light is flashing
Answer
my internet wont connect
Best answer by Dennis
You can following the trouble shooting steps mentioned here
https://www.koodomobile.com/en/help/understanding-your-modem-and-router
If your internet isn’t working and the DS light, US light, or Online light on your modem is flashing (like in the example images below), try the following steps:
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Ensure your modem is in the original install location in your home.
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Tighten the coax on the back of the modem and wall-jack (if applicable).
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Remove the power cable from your modem for 30 seconds, then reconnect it.
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Wait 5 minutes and recheck the modem lights; if there’s no change, please reach out to us via Koodo Assist.
You can following the trouble shooting steps mentioned here
https://www.koodomobile.com/en/help/understanding-your-modem-and-router
If your internet isn’t working and the DS light, US light, or Online light on your modem is flashing (like in the example images below), try the following steps:
-
Ensure your modem is in the original install location in your home.
-
Tighten the coax on the back of the modem and wall-jack (if applicable).
-
Remove the power cable from your modem for 30 seconds, then reconnect it.
-
Wait 5 minutes and recheck the modem lights; if there’s no change, please reach out to us via Koodo Assist.
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Double check that the coax cable is screwed in tight at both the wall and the modem—sometimes it just needs a little extra twist. If you have more than one coax port at home, try a different one in case the first isn’t active. Let me know what other lights are flashing or off.
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