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My Internet connection is often disconnected.

  • February 12, 2026
  • 2 replies
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Q

Hi all,

 

SSH can’t used, aborted after around 4 - 5 minutes. Normal Web Access (http, https) is very poor, very slow. I can see my connection to Internet disconnected after around 15 minutes (see the status of Internet connection icon on systray of my Windows). 

 

I have to turn Off and On the Modem and Adapter to be able to use for a while.

 

I logged to the Modem and check the System Log, I got:

12.02.2026 03:49:11 (34:C9:3D:1B:EA:B8)-owl_wifi_process_sta_join [2g]:
12.02.2026 03:49:11 booster-(BoostLite-E0A4)IF[5G](92:19:4D:3C:E0:A0):STA(34:C9:3D:1B:EA:B8) connected.
12.02.2026 03:49:27 booster-(BoostLite-E0A4)IF[5G](92:19:4D:3C:E0:A0):STA(34:C9:3D:1B:EA:B8) disconnected.
12.02.2026 03:49:31 booster-(BoostLite-E0A4)IF[5G](92:19:4D:3C:E0:A0):STA(34:C9:3D:1B:EA:B8) connected.
12.02.2026 03:50:31 booster-(BoostLite-E0A4)IF[2.4G](8A:19:4D:3C:E0:A7):STA(B0:8B:A8:9B:8C:09) disconnected.
12.02.2026 03:50:34 (B0:8B:A8:9B:8C:09)-owl_wifi_process_sta_join [2g]: 1 2 3 4 5 6 7 8 9 10 11
12.02.2026 03:50:35 booster-(BoostLite-E0A4)IF[2.4G](8A:19:4D:3C:E0:A7):STA(B0:8B:A8:9B:8C:09) connected.
12.02.2026 03:50:35 booster-(BoostLite-E0A4)IF[5G](92:19:4D:3C:E0:A0):STA(34:C9:3D:1B:EA:B8) disconnected.
 

I think the Cable outside my house has a problem. Some months ago, I scheduled a call with Koodo Support. A lady from Koodo Support insisted me to do Factory Reset on both Devices (Modem and Adapter). I did, the problem is still there and getting worse and worse. How can I have a technician to check onsite whatever they want (although I think the quality of the cable is the cause) ?

 

Regards

Quang

2 replies

R
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  • Robert T
  • Mobile Master
  • February 12, 2026

Your logs show repeated WiFi disconnects on both bands, which points to either router placement, interference, or a line issue. Before escalating:

Try these first:

  • Move the modem/booster away from walls, microwaves, or cordless phones
  • - Switch to the 2.4G band only (5G drops faster over distance)
  • - Check for loose cable connections outside your house
  • - Restart both devices fresh

If disconnects persist after these steps, you’ll need an on-site technician to test the line. 

Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
Q
  • quangth603
  • Author
  • Organizer
  • February 12, 2026

I am 5m away from the modem.

The problem happens to my iPhone, my son’s Android Phones, other 3  Laptops as well.

 

I found that I can turn Off and On the Adapter (the black box, SERCOM DM100) and get Internet back for a while, no need to turn Off/On the modem. Look like the modem has no problem.

 

The problem is more serious at night, around 1AM to 5AM, than day light.

 

“Check for loose cable connections outside your house” that what I can not do and expect Koodo to do. The previous time I had a call with Koodo Support, a lady said that after a factory reset, if the problem is still there she will send a technician to check, but no one come so far. 

 

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