modem activation

Did you follow the instructions to set up your modem and router? Have you tried looking for the coaxial cable outlet in your home? https://www.koodomobile.com/en/setup

Hi ​@Helena.Z 

Have you managed to complete the setup using the link provided by ​@MilkyWay 

We have checked on our end and we can see the plan is already active.

I set it up step by step with the video provided from kodo the pale is the network is not showing in our wifis list at all 

Login to your router and make sure you SSID is not hidden and make sure the SSID is what is noted on the label of the bottom of the router.

I’m trying to do that but it says connection timeout

what should I do now?  

Have you tried resetting your modem? https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router

I did rested my modem the issue is after the restarting the red flash light for the internet on the router won’t the green

what Should I do? 

If it flashing red, it is still doing the reset and updating, according to this https://www.koodomobile.com/en/help/understanding-your-modem-and-router?

 I would recommend you wait 1,2 hours to see if it can fix itself 

It’s been flashing for the last 2 days no progress! 
can you please send someone to fix the issue? This is so upsetting the bill for this month was already taken from my account and still no internet! 

You will need to schedule a callback through Koodo Assist and speak with a rep to arrange a tech visit. https://Koo.do/Chat 

I’m trying to do so, but it’s an auto reply and won’t let me go further, would you please help me on this case

As well, for Koodo internet, your first month is paid upfront. Your payment will be applied once your billing cycle begins, which is seven days after your requested activation date.

So you essentially get 7 days of free service after your activation date so you aren’t paying for a service you don’t have quite yet. Hopefully they can fix the current issue to limit the frustration however.