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Mobile data randomly not working

  • February 7, 2026
  • 4 replies
  • 50 views
N

Hi all, so my mobile data on my Pixel 8a has randomly stopped working as of yesterday and I have no idea why. There's an icon with an exclamation point over the signal indicating no data, and when I check the settings it literally says no network available. I've tried all the usual stuff to reset it: restarted my phone, restarted my network settings, removed and replaced my SIM, but nothing changed. Oddly, I seem to still be able to receive and send some text messages, but I can't use the Internet off of WiFi and there's a notification that says 'emergency calls only'. I'm stumped. Any help would be appreciated. 

 

Thanks

4 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • February 7, 2026

Hi ​@Nessa Rose 

We have looked into it and the services are active and mobile data is enabled from our end.

Are you able to test the sim card on a different phone by any chance? 

    Dinh
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    • Dinh
    • Mobile Master
    • February 7, 2026

    From your description, it could be an issue with signal coverage as well. If you could, try to go to an area that you know has good signal coverage to see if the issue follows. 

    A Koodo customer, opinions are my own.
      N
      • Nessa Rose
      • Author
      • Beginner
      • February 9, 2026

      Hi ​@Nessa Rose 

      We have looked into it and the services are active and mobile data is enabled from our end.

      Are you able to test the sim card on a different phone by any chance? 

      Hi Flo, thanks for looking into that. Yes I tried my SIM card on a different phone and I had the same issue. I'm guessing it's my SIM card then? How would I go about getting a new one? 

      M
      Forum|alt.badge.img+4
      • MilkyWay
      • Mobile Master
      • February 9, 2026

      There is a simple process to do it. You can request a replacement SIM card via the "Manage your SIM or eSIM" page on your Self-Serve account and you can transfer it onto the new SIM card on the same page once you receive it. https://www.koodomobile.com/en/help/koodo-sim-support

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