We just got a new SIM card for my sons Iphone and the SIM card is hung up at the registration part. What is going on and how do we activate the new SIM card?
Solved
Issues Registering SIM Car
Best answer by janetmike
Thank you everyone. I was transferred to IT and they were able to register the SIM card. All is good now.
+4Hi
Just to double check, are you trying to activate a prepaid physical sim card?
Did you go through the swim swap process below?
Or are you setting this up as a new line?
Yes. I've actually been on the phone with support for over an hour. I've cleared the cache etc etc and it hangs up after the verification code is submitted. No matter what.
+4Hi
We are sorry to hear that you are having issues with the sim swap.
We see that you are in touch with a rep over the phone, did you get transferred with the technical support team in the meantime?
Thank you everyone. I was transferred to IT and they were able to register the SIM card. All is good now.
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