Got phone 4 months ago and after two, it starts glitching and freezing. Still within warranty but Koodo is being asses and refusing help. Never even sent an Apple certified charger with the phone. Just a phone in an empty box.
Solved
iphone glitching and freezing
Best answer by Goran
Is this a certified preowned (CPO) phone? Can you give more details with Koodo refusing help? What troubleshooting have you attempt3ed? Which iphone do you have? Can we get more details please?
CPO phones don’t get chargers anymore. Apple also doesn’t ship chargers with iphones anymore, so Koodo definitely won’t add one when brand new you don’t get one. Just about any charger will work anyways. They are quite universal .
Is this a certified preowned (CPO) phone? Can you give more details with Koodo refusing help? What troubleshooting have you attempt3ed? Which iphone do you have? Can we get more details please?
CPO phones don’t get chargers anymore. Apple also doesn’t ship chargers with iphones anymore, so Koodo definitely won’t add one when brand new you don’t get one. Just about any charger will work anyways. They are quite universal .
1 person likes this
+4Hi
We see that you a rep tried to get in touch with your but wasn’t able to reach out.
As Goran, mentioned, CPO devices don’t come with charges included. More info can be found here https://www.koodomobile.com/en/products/certified-pre-owned#:~:text=To%20do%20our%20part%20for,new%20one%20separately%20if%20needed.
We recommend speaking with a rep from the technical support team for troubleshooting.
If it turns out the phone needs to be repaired and has no physical damage, please check the repair policy here https://www.koodomobile.com/en/help/warranty-and-repair-policy
If you have further questions, please let us know.
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