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Question

I put my old sim card in new phone and now it says SOS

  • March 23, 2025
  • 1 reply
  • 27 views

I transferred my phone from my old one to my new one and put the sim card in the new one, but it just says SOS at the top. I can’t schedule a call back with Koodo as the phone can’t make or receive calls while in SOS. I have no Koodo stores locations anywhere near me. I am unsure what to do. 

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1 reply

Flo Koodo
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  • Official Rep
  • 5960 replies
  • March 23, 2025

Hi ​@Danielle356 

We see that you manage to get in touch with a rep over the phone in the meantime.

Please let us know if you require further assistance.


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