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Question

I purchased a plan and received the modem and router but still no active home internet when am I supposed to have it?

  • January 8, 2026
  • 6 replies
  • 55 views

Hello again I have received the box yesterday and I have set the whole thing up but the lights are not stable ! The 3 light are flashing green and yet haven't received any email about the activation or anything like that even this its supposed to be today the 8th of January.

6 replies

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  • Mobile Master
  • January 8, 2026

Check your email inbox and spam folder for an activation confirmation; it should have arrived by now if activation was set for today. The flashing lights suggest the modem is still syncing; give it another 15-30 minutes. If lights stabilize to solid green and you still haven’t received the email, your activation may still be processing on the backend.


  • Author
  • January 8, 2026

Hello sir and thank you for you're feedback 

Currently I haven't received any email, I have check my junk my spam folder and there is nothing  yet .

and yeah the lights still flashing . 


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  • Mobile Master
  • January 8, 2026

Let me flag a rep to help you out.


  • Author
  • January 8, 2026

Thank you 

That would be great 


Darius Koodo
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  • Official Rep
  • January 8, 2026

Hello ​@Elbachir we have forwarded the situation to our dedicated team and they will look over the details. You will receive a notification as soon as there is an update. 


Flo Koodo
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  • Official Rep
  • January 12, 2026

@Elbachir 

We are following up to make sure the internet is working for you. We see the support attempted to reach out. Is the internet active?