On Thursday last week I went to the Koodo store and purchased a home internet plan. As far as I understand I was told that by today Tuesday I will receive a modem/router and an email with instructions how to setup the home internet myself. The modem/router arrived the next day on Friday. There was a sticker on the package with a web link where to get the instructions. The link took me to Koodo phone app download and upon opening it started with installation steps. I followed the steps and reached to a point where the lights on the modem should be DS: Solid Green; US: Solid Green; Online: solid Green; LAN: Flashing amber. but i got only the SD and LAN lights flashing and the US and Online lights are off. On that step I chose the options “I need Help” and “My modem has some lights flashing” which showed a message with troubleshooting steps starting with “Check activation status
check your email to make sure ISP has activated your internet service for your address. ...”
The last email from Koodo was titled “Hooray! You're now registered for Koodo Self Serve” with the message “Thanks for registering for Koodo Self Serve! Give yourself a pat on the back. Now you can easily manage your subscription anytime! Log in now All the best,
The Koodo Team”
I guess this is not an activation email, right? And I still have to wait? In the first email after I purchased the plan right away I got an email with the title “Your Koodo order is confirmed” with a message ending “… You'll get a subscription activation email. Whether you have an existing account or are creating a new one, just follow the activation instructions. All you need to know about your service subscription can be found in the subscriptions section of your MyKoodo account.”
Please let me know if all this is normal or not, and what should I expect.
I will greatly appreciate your advice
