My home internet modem setup fails. The US and DS lights are constantly blinking. Modem reboot didn’t help. The service activation date is Nov 29
On top of it, I cannot even connect to the router - the network is not shown in the list of available on any device. Hard rest didn help
Best answer by Flo Koodo
Thank you for the update!
Have you tried another reset of the equipment today using the steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?
Blinking US and DS lights usually mean the modem isn't syncing with the network.
Power cycle again: unplug for 30 seconds, wait 5 minutes after plugging back in before checking lights.
Blinking US and DS lights usually mean the modem isn't syncing with the network.
Power cycle again: unplug for 30 seconds, wait 5 minutes after plugging back in before checking lights.
Thanks! I tried it, but it didn’t help. I wasn’t able to book the callback via the AI assistant though
+4If the lights are blinking, there is a chance that it is performing an update https://www.koodomobile.com/en/help/understanding-your-modem-and-router? I recommend you let the modem alone and do NOT turn it off. Let it complete the update.
If you turn it off during the process, the modem might not perform correctly afterwards.
+4
Just to double check, did you sign up recently? Is yes, can you please let us know when is the activation date?
Just to double check, did you sign up recently? Is yes, can you please let us know when is the activation date?
yes, I’ve signed up recently. The activation date was Nov 29. After the night on, all the modem lights turned steady green. However, the router doesn’t share the Internet. When I connect from any device, I am told the `connection might not be available`
+4Thank you for the update!
Have you tried another reset of the equipment today using the steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet?
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