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Question

home internet activations

  • January 9, 2026
  • 5 replies
  • 35 views

So far I have set the box and the wifi router without being able to get access to the wife I was enabled to get the wifi one my phone after I did follow up the installation of the box 

On the other hand the black box still trying to fix the lights up but all the 4 lights still flashing green and I am thinking that they didn't activate my line yet it's been 3 days now since I get everything and I am waiting for the email they keep saying that I'll receive but still no update and I need to cancel my current provider but this whole process is getting to long .... 

5 replies

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  • Mobile Master
  • January 9, 2026

What date did you activate? 

What date does your activation email say it will be activated? 


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  • Mobile Master
  • January 9, 2026

Those 4 flashing green lights usually mean your line is not activated yet.

  • Make sure the coax cable is tight at the wall and modem, and the power adapter is the original one.
  • Try one full reboot: unplug the black box for 2 minutes, plug back in, wait 15–20 minutes.

If you still have no activation email after 24 hours and lights never go solid, this needs a Koodo rep to check your pending activation in the backend. 


  • Author
  • January 9, 2026

Well it's been like this since yesterday when I set it up and and the date of the activation sould be yesterday 8th of January but still nothing yet and now I am wondering how long this will take because I need to cancel the other provider I have .  No email yet no update yet

From my end everything looks solid as the coxal cable been hook up to the box and the other box been set with black box as well but so far no update yet 


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  • Mobile Master
  • January 9, 2026

The activation date should be confirmed in an email from Koodo. Have you checked your junk mail folder to see if you received anything?


  • Author
  • January 9, 2026

Thank you