Thought I’d try this again. I transferred to Koodo from Telus about 2 years ago and have had nothing but problems with service. I have spent hours on phone with a variety of representatives who escalated my concern to other staff because unable to resolve issue. I moved towns and transferred my landline number to my cell number. Since then I have missed medical appointments with a specialist, phone calls reached out of service and texts are not delivered. After hours and months of talking with staff the issues seemed to be resolved but in recent weeks became apparent that I’m missing calls and not getting texts again. Even received an appointment reminder from interior Health on my sister’s cell number/ thread. (???)
Koodoo did refund my payments for several months while issues were at worst but I don’t want money back. I need a reliable phone service so I can get messages from family and friends and get calls from medical specialist.
Needless to say I am extremely frustrated and think it’s time to move to another telecommunications service provider because Koodo has been an epic failure.
Sincerely exasperated
Barb
