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This isn’t my usual account- i can’t login to my other one as it’s not sending my password verification via text or email…

Anyway- i have a new phone coming in the mail soon, and am looking for info how to set it up.  My current phone is an old pantech 3G phone.  So it has been unable to receive photos since  this company changed things over last year.

This new phone is supposed to be 4G- and therefore able to get set up to send and  get pictures again.  i just need help directing me where i will need to go on the phone and what to input once i get it please. Also, not sure if it needs to be mentioned, im in NS Canada.

Here is the phone specs.  Also to mention, this is my first ‘smart’ phone.
_________

Mini 4G Android smart phone, compact, portable and fully functional, is an indispensable smart partner in your daily life.Own it now and start a new chapter in your smart life!

Model: XS16
Mobile phone type: Universal type
Shape: Straight board
Main screen size: 3.0 inches
Network standard: GSM, CDMA
Operating system: ANDROID
Battery capacity: 2000 mAh
Camera pixels: 5 million—7.99 million
Memory card: Support memory card
Processor core: quad-core
Running memory: 2GB
3C certificate number: 2023161606880614
CPU brand: Mediatek
Network mode: dual sim dual mode
Display resolution: 480*854
Display material: IPS screen
Charging interface: Type_C/USB charging
Platform: MTK6737
CPU： 4 core 1.1G
U.S. version frequency band：
GSM:850/1900
WCDMA:B2/B5
FDD:B2/B4/B5/B7/B12/B17/B28AB/B41

  • eAndroid system, unlimited possibilities] Runs the latest Android system, provides a wealth of applications and a smooth operating experience to meet your various needs.
  • v4G full netcom, fast connection] Support 4G full Netcom, allowing you to enjoy a fast Internet connection anytime, anywhere and swim in the Internet world.
  • n64GB large-capacity memory, worry-free storage] Built-in 64GB large-capacity memory allows you to store more applications, photos, videos, and music without worrying about running out of space.
  • 2000mAh large-capacity battery, long battery life] Equipped with a 2000mAh large-capacity battery, it provides you with long-term battery life and reduces the trouble of frequent charging.
  • uDual SIM and dual standby, both work and life are correct] Support dual SIM and dual standby, allowing you to use two SIM cards at the same time, easily balance work and life.
  • wType-C fast charging, efficient and convenient] Using the Type-C fast charging interface, the charging efficiency is higher, making your time more precious.
  • mHigh-definition camera, record beautiful] Equipped with a high-definition camera, it allows you to easily capture every wonderful moment in your life.
  • 3-inch high-definition screen, visual enjoyment] The 3-inch high-definition screen presents clear and delicate images, whether it is watching videos or gaming entertainment, it can bring a comfortable visual experience.
    ___

So it has been unable to receive photos since  this company changed things over last year.

This new phone is supposed to be 4G- and therefore able to get set up to send and  get pictures again.  i just need help directing me where i will need to go on the phone and what to input once i get it please. Also, not sure if it needs to be mentioned, im in NS Canada.

 

You mentioned that “So it has been unable to receive photos since  this company changed things over last year.”

What do you mean by this? Were you able to get picture messages with this phone previously?  If so, we may be able to help you get picture messaging working again and maybe you would be able to return this new phone.  The new phone mentions a 3” screen which is very small.

 

This new phone is not a typical phone used by Koodo customers.  It is generic and very atypical of what customers would normally get.

 

Typically you should be able to take your sim out of your phone and put into you new phone.  However I have no idea what sim card size your Pantech 3G uses (micro sim or nano sim.  And I am not sure what sim size your XS16 will be using but im guessing it would a nano sim since it mentions USB-C.

Out of curiosity, what plan do you have with Koodo?

Are you planning on using data with this plan?


Koodo is also starting to charge customers for phone that cannot use VoLTE and uses 3G for voice only.  And I am not confident if this new phone has the option for VoLTE.  And If so, Koodo has been very restrictive to the typical brands and models of phones that VoLTE will work with Koodo.  I just want to make sure you are informed so if you get this new phone, you wont be surprised that you eventually have a 3G charge and you regret not getting a different phone.

https://www.koodomobile.com/en/help/explaining-koodos-3g-usage-price-increase

 

 

Yes, i used to be able to send and get photos.  Then they sent out the mass emails warning people they had to change some html address or something in their phones to allow to continue to do so as they were ‘improving whatever’ to make things better for users.

However, my Pantech phone is discontinued and very old, and on a 3G network.  It is a Pantech P6010. i was unable to add or change any addresses in the phone to sync with the new updates koodo put out as my phone doesn’t even have the option to do it. At all. So, there isn’t anything that can be done to re-enable my ability to send or get pictures.  My phone was left in the dust of progress.  My current phone has a 5.5cm screen.  So the new phone screen size is absolutely no issue. i never wanted a large phone.  i never even wanted a smart phone of any kind. 

Atypical is generally how i roll.  i do NOT use data, have no interest in using data.  i just need it to talk on occasionally, send texts and send/receive the occasional picture or two.  i don’t live on my phone, like 98% of the population.

This phone i am using currently has a Koodo sim card thing stuck in the back.

i have a basic plan with koodo, i cant recall off the top of my head, and i have the international text/picture.

Do not use data, never used data, have absolutely no plans to use data.

i’m not tech savvy, at all.  All i know, is the new phone is 4G, where the one i have is only 3G.  The new phone is NICE and SMALL like my current one. :)

Based on the information provided, it should be compatible with the Koodo network. 

Based on the information provided, it should be compatible with the Koodo network. 

That’s great, but i still need the correct APN and DNS codes and numbers, please?  i have the ones currently in my phone right now, but there was the updated/additional one i was unable to enter due to my phone not having the capability/area to enter it.  That’s what this post was for, to get that information, please. 🌼

Sure! https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

Thank you Milky, and Dennis for taking the time to help.  It is appreciated.  Blessings. 😘

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