Getting tokenization error. ERROR CODE - 4001?

I’m wanting to sign up for Koodo after switching away for quite a few years, but I’m only willing to do it if I can online, I’m not willing to talk to someone over the phone especially since I have bronchitis.

Once it works again I’ll sign up online but until then, Koodo won’t get my money. I bet there’s more people than me who can’t be bothered to call and won’t even give a second chance for them to fix it. I want to go with Koodo because they don’t have VoLTE whitelisting, apparently their network just accepts any device so VoLTe should work on any VoLTE capable device. 

As a developer myself, I’ve been on both sides of these sorts of production issues so I feel bad for Koodo’s devs, but at the same time payment systems not working is basically a priority 0 issue so the fact it’s been broken for 3 business days is a bit disappointing 😅

Well, good luck to the team working on this. 

Re: signing up via phone. I did this today and it took at least an hour. Probably more, because the rep had to call me back twice. Once to reboot my phone, and once to do something else that killed the call.

And yes, the rep agreed to waive the $70 activation fee. He tried to tell me it was a courtesy for me, so I had to remind him about their site being broken. Sheesh. 

PS. I did visit the local Telus/Koodo store to see if they would do it, but (despite the signage) the store is operated by a third company who charges $40 to activate. I’d say if you aren’t short of cash, it might save time and trouble to do it that way.

​@Ken I’m not sure where you heard that but they do whitelist phones for VOLTE. It’s not the carrier for you if you want VoLTE to work guaranteed with a phone not sold in Canada.

I’m sure they’re qaware of a number of people who won’t wait. I’m assuming they’re actively trying to fix the issue. But we just don’t know when it’s going to be working again.

Oh that’s good to know, thanks! I guess they won’t be getting my money after all lol

I heard they don’t have VoLTE device whitelisting because Telus doesn’t have it (Telus has an IMEI checker so you can confirm that brands they don’t even sell like OnePlus work, plus they say most phones after 2018 should work) but who knows, I guess Koodo is different then.

I’d love to say yes. I use Koodo myself. But we get people often enough here saying they can’t get VoLTE running anymore, and I’ve seen enough posts elsewhere. There are workarounds, but it’s not guaranteed. I’d like to try out a new model Xiaomi/Poco phone but cannot take the risk.

Koodo does something similar with an IMEI checker and stating that most phones after 2018 should work, yet it’s not the case.

I have seen around 4 months ago that people have been reporting phones working again on Telus. I’d hope that Koodo will follow suit as well if that’s the case.

After checking a bit, Koodo redirects now to the Telus IMEI checker, and it is naming most non-Canadian sold phones as compatible again, but Koodo also has the following page:

https://www.koodomobile.com/en/help/volte

Exactly the same error here trying to buy a phone in my account.  Has anyone figured this out at Koodo? 

I’m trying to create a Self Serve Account as I’m switching (back) to Koodo. I have my own phone so am trying to buy a BYOD plan, but I’m getting kicked out on the final step (credit check) with this Tolkenization Error 4001. I see this seems to be a global issue right now...is there a way to get someone to message/email me when the issue is fixed? 

​@ChristineChase 

I would expect an announcement to be made on this forum, so I’d check back periodically.

Hi everyone!

For those of you who didn’t manage to upgrade or activate yet, can you please try again and let us know if you are still getting the 4001 error?

I did successfully just order a new SIM card for self-serve BYOD activation :)

Thank you for confirming! 🙏

We appreciate your patience and understanding while our team worked on the fix!

Hi ​@Nick70, You should now be able to upgrade your device, the issue has been resolved. We thank you for your patience and understanding. Please let us know if you need any further assistance. 

Can confirm, it works for me now