Hi ​@Borton9 

When did you choose the activation date for your Koodo Internet plan?

If it has already passed, we recommend checking the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet

In case it doesn’t work, pleasse schedule a call back with the virtual assist so a rep can look into it further.

If the activation date is today, the service should get activate anytime during the day. In this case, we recommend checking the internet connection later today.

Thanks. Activation date was yesterday.  I spoke with Support,  and none of the trouble shooting worked. It says I am "connected without internet"

Got it!

Did the support team provide any further steps? What did they advise?

Next step is sending a technician to the house. 

So much for my plug-and-play internet.  Now we are down until someone comes.