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Question

connection issues

  • November 23, 2025
  • 3 replies
  • 27 views
M

I am finding that i have to unplug my modem at least once a day, sometimes multiple times.  Is this likely a hardware issue.  

    3 replies

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • November 23, 2025

    Hi ​@Milligan1973 

    We are sorry to hear your experiencing issues with the internet connection.

    If you have already tried the troubleshooting steps here https://www.koodomobile.com/en/help/article-categories/troubleshooting-internet, and the connection is still unstable, please schedule a call back with the virtual assist so a rep can further investigate.

    D
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    • Dennis
    • Mobile Master
    • November 23, 2025

    Are you unplugging the modem or router or do you need to unplug both? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    R
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    • Robert T
    • Mobile Master
    • November 23, 2025

    Do you find that the router is hot when you unplug it? Can you access the logs of router? 

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