Yesterday Telus team came to my building and offered me a good deal on internet of I switch my telecom provider from Fido to Koodo. So I agreed and they did the transfer process. I got an SMS from Fido asking for confirmation to transfer and I reply YES immediately. And then I removed Fido SIM and inserted the new Koodo SIM. Outgoing calls work but incoming calls and SMS don’t work. I asked people with different provider to call me and their calls directly go to the voicemail. I tried to chat with Koodo assist and it has scheduled a callback but since I’m not receiving incoming calls, Koodo representative won’t be able to call me. How to resolve this issue now since there is no way to directly call them.
Solved
Can't receive incoming calls and text messages after transferring from Fido to Koodo
Best answer by Heisenberg
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+4Have you checked your self-serve to see if the number transfer has been completed there? Is the old number showing up as your current number? have you received a cancellation email from Fido yet?
As well, can you reset network settings of the phone?
+4Hi
+4Heisenberg wrote:
That happened sometimes. Hopefully the phone works as of now. I assume you have restarted the phone as Koodo rep mentioned above?
A Koodo customer, opinions are my own.
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