I recently got a prepaid plan for my old US iPhone 7. Texting and calling works, but I can't get my data to work at all. If I turn it on and load an application, it loads for a little before telling me there is no network connectivity.
My APN is correct, and I have tried restarting my phone to no avail. What can I do?
Calling and messaging available but not data.
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Userlevel 7
+4
Hi
Just to double check, what prepaid plan do you currently have?
Have you tried resetting the network settings in your phone setting or test the sim card on a different phone?
There are some more troubleshooting steps here that might be of help
I have a 35$ plan (I think it may be called plan 33) with 18 gb of 4g data. I have clicked the reset apn settings, is that it?
Userlevel 7
+4
Here is how the APN should be set up: https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone
If you have the same and it still not working, we’d recommend to follow the troubleshooting steps here https://www.koodomobile.com/en/help/i-cant-connect-internet
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