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I recently got a prepaid plan for my old US iPhone 7. Texting and calling works, but I can't get my data to work at all. If I turn it on and load an application, it loads for a little before telling me there is no network connectivity.

My APN is correct, and I have tried restarting my phone to no avail. What can I do?

Hi @eggsucker 

Just to double check, what prepaid plan do you currently have?

Have you tried resetting the network settings in your phone setting or test the sim card on a different phone?

There are some more troubleshooting steps here that might be of help 

 

 

I have a 35$ plan (I think it may be called plan 33) with 18 gb of 4g data. I have clicked the reset apn settings, is that it?

Here is how the APN should be set up: https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

If you have the same and it still not working, we’d recommend to follow the troubleshooting steps here https://www.koodomobile.com/en/help/i-cant-connect-internet

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