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apn change messes up email to sms messages


I am a programmer. I have an app that can only send email messages.  At work we use these messages to let the office know when an outside sale has been made.  I use the koodo email to SMS service to receive these confirmations. 

On October 11 I updated the apn settings as instructed by koodo.  Since that time I just get a square box that says "Download MMS".  However clicking it does nothing.

Best answer by Allan M

Can you try using the telus varient instead and see if that works for you? (It works for Koodo numbers as well).

xxxxxxxxxx@msg.telus.com instead of xxxxxxxxxx@msg.koodomobile.com where the x’s are your phone number

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6 replies

Dinh
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  • Mobile Master
  • 17400 replies
  • November 3, 2023

MMS requires a cellular data connection to be sent/received, have you checked if your phone can received MMS normally and cellular data was on?


  • Author
  • Connector
  • 4 replies
  • November 3, 2023

Cellular data is on.  But the messages are pure text and should be sent from koodo as SMS not MMS.  I can receive SMS messages from other users with no problems.


  • Author
  • Connector
  • 4 replies
  • November 3, 2023

Incidentally, I have cleared the cache and rebooted the phone already with no change.


Allan M
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  • Mobile Master
  • 12321 replies
  • Answer
  • November 3, 2023

Can you try using the telus varient instead and see if that works for you? (It works for Koodo numbers as well).

xxxxxxxxxx@msg.telus.com instead of xxxxxxxxxx@msg.koodomobile.com where the x’s are your phone number


  • Author
  • Connector
  • 4 replies
  • November 3, 2023

Surprise!  Using the Telus service does work.  Thanks!


  • Author
  • Connector
  • 4 replies
  • November 3, 2023

I should mention though, that using the Telus gateway is a work-around, not a real solution.  Something is wring with the koodo email-to-SMS gateway and should be fixed.