I bought a Sim card in store and set up an account for post paid and it says 'your order is in progress'. I have waited for a few weeks but nothing has changed. I also tries to look at my billing details right under that and it says something went wrong every time. I just want to be able to phone and text people.
Something else I wanted to know was when I try to activate my Sim card I put in the number and it says it's invalid and the Sim card is unavailable to be activated.
+4Hi
Have you received an email confirmation after the account was created? Have you chosen a new phone number or did you port the number to us?
For the SIM activation with Koodo, we have these steps:
Log in to your Self Serve account.
On the Overview page, click Self Serve and select Mobile services from the drop-down menu.
Select Change your SIM card.
Enter your new SIM number in the text box and click Continue.
A 5-digit verification code will be sent to your current phone. In case your SIM is lost/damaged, the verification code will be sent to another line or to an email address on your account.
Once you’ve entered the verification code, you can now insert your new SIM card into your phone. Turn the phone off and back on again. Heads up! It may take up to 15 minutes for your SIM to be activated.
You may see more, here : Koodo SIM activation
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