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Urgent! Customer Serivce come here!!! Failed login

  • November 20, 2025
  • 5 replies
  • 69 views
Andrew Mak

Hey,

I failed to login even after changing passwords for multiple times. The chatbot said I have to schedule callback but right now I’m out of Canada. I will only come back after 3 months. I cannot even pay my bill or activate anything without self-serve. I am now requesting to cancel my number. Please contact me asap for unfreezing my account, and cancel my number directly. Contact me at **********@gmail.com which is also my login id. Please intervene immediately. There is no service out of canada. Folks please alert.

[Moderator - edited to remove personal information]

Best answer by Allan M

If you’d like to cancel your account while outside of Canada and can’t receive a callback you can reach out them via private message on Facebook. You can use the link at the bottom of this page to get to the right Facebook page.

5 replies

Dinh
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  • Dinh
  • Mobile Master
  • November 20, 2025

Please don’t post your personal email in a public forum like this. You can’t request a call back in this public forum.

Regarding your account, are you a prepaid or postpaid customer?  If you're postpaid, are you currently using a VPN? Also, could you try accessing the self-serve portal using a newer device? There's an ongoing glitch affecting some older devices.

A Koodo customer, opinions are my own.
Flo Koodo
Andrew Mak
R
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  • Robert T
  • Mobile Master
  • November 20, 2025

You can always get a free number with Fongo and schedule a callback to that number. Fongo uses internet and you can use it while on wifi.

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
Andrew Mak
Allan M
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  • Allan M
  • Mobile Master
  • Answer
  • November 20, 2025

If you’d like to cancel your account while outside of Canada and can’t receive a callback you can reach out them via private message on Facebook. You can use the link at the bottom of this page to get to the right Facebook page.

Andrew Mak
  • Andrew Mak
  • Author
  • Beginner
  • November 20, 2025

Thanks everyone for good advice. I will do! Love ya

G
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  • Goran
  • Mobile Master
  • November 20, 2025

You are able to schedule a callback and accept a call when you’re outside of Canada to your Koodo number. Just wanna be clear what you mean when you say that there is no service outside Canada.

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