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Question

Unable to change my free perks

  • March 14, 2026
  • 6 replies
  • 59 views
J

Hi,

My current free perks choice is “3-Day Easy Roam international”  
I want to switch it to “Rollover data”

But I tried few days, and keep getting this error:
 

“It looks like you can’t choose a Perk right now.

Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.”

I try reach agent in chat, also got error:
“xavlab.xyz refused to connect.”


Can you help check what is wrong in my system?
This feature never worked in my account, I already asked agent to help once after just opened my account.

Thanks
 

6 replies

Dinh
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  • Dinh
  • Mobile Master
  • March 14, 2026

Just to confirm, have you tried to use "incognito mode" or clear the cache of the web browser to see if that work?

I assume you are residing in Canada and not using VPN 

A Koodo customer, opinions are my own.
J
  • JunOttawa
  • Author
  • Connector
  • March 14, 2026

Just to confirm, have you tried to use "incognito mode" or clear the cache of the web browser to see if that work?

Yes, I tried on different web browsers, tried on  phone, tired clear cache, tried in private window, tried in incognito mode,  none of those works

i have the issue since day one

Dinh
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  • Dinh
  • Mobile Master
  • March 14, 2026

Oh ok, If that is the case, I will flag a rep to see if we can change it here for you.

A Koodo customer, opinions are my own.
    J
    • JunOttawa
    • Author
    • Connector
    • March 14, 2026

    Thank you for help!

    Darius Koodo
    Forum|alt.badge.img+4
    • Darius Koodo
    • Official Rep
    • March 14, 2026

    Hello ​@JunOttawa we’ve attempted to change the $0 3-Day Easy Roam International perk to the $0 Rollover Data perk for your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

    The perk should be provisioned to your account within 24 to 48 hours, thank you so much for your patience!

      J
      • JunOttawa
      • Author
      • Connector
      • March 14, 2026

      Good to know, thanks a lot

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