I have been locked out of self serve for days and tried to change password but locked out of there too because it keeps saying email and password aren’t correct (even when they are). I went through Assist a few times to schedule a call back but when I press “1” to speak to rep, it doesn’t seem to register on your end and hangs up!
At this point so frustrated, want to cancel my account that I have had forever
If you’re sure your email and password are right and you’ve tried resetting (plus cleared your browser cache or used incognito mode), it might be a temporary self-serve issue. For the touchpad issue with the callback: try calling from a different phone if you can, or make sure you’re not using WiFi calling or a VoIP line—sometimes those don’t register keypad presses right. Are you on prepaid or postpaid? And what device/browser are you using for self-serve? That might help narrow things down!
I have tried changing passwords too many times so at this point don’t even know what your system says my password is. Yes, I was using correct username and passwords.
+4Hi
Will you please share a screenshot of the error you are getting?
Please hide any personal info.
Have you tried on a different device and browser?
+4Glad to hear it worked for you!
Can you please share which browser worked for you?
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