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Hello,

I logged in to my account today and saw a message saying “the transfer request has been cancelled.”

I’ve been with Koodo since last November and the transfer had no issue at the time, and then I upgraded the phone on Boxing day and transferred the phone using esim feature and have no issue so far.

 

Can I ignore the message or do I need to reach out to a rep to resolve this?

Let me flag a rep to look into the status of your number transfer

​Hi @dptmrkfhtm - I don’t see any issues on your account, as you mentioned the number was successfully ported a while back.
Would you be able to share a screenshot of what you’re seeing, so we can determine where it’s shown and why?

Thank you for flagging to the rep ​@Dinh 

Hi ​@Ranjan Koodo 

Thanks for the reply.

This is the message I got. If there isn’t an issue on the account, should I just ignore it?

Hi there ​@dptmrkfhtm 

You can schedule a call-back through our Koodo Assist in order for our team, that handles number transfers to further investigate in the back end. 

Hi ​@dptmrkfhtm, did you try to port out your number a few months back? The message is likely from the cancelled port out request. I checked your account, the number is active, no errors on the backend so you can dismiss the message as it’s not about any recent procedure. 

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