"The password you entered does not meet the guidelines"

Hi ​@Francisco A. Suing 

Sorry to hear you are having issues setting up your password.

Just to double check, do you have a prepaid account?

Have you tried in incognito mode?

Yes, I do have a prepaid account since july 2024.

I just tried  incognito mode in mozilla, opera and google chrome but i got the same answer "The password you entered does not meet the guidelines..."

​@Francisco A. Suing 

Thank you!

It seems to be the same issue as in the thread here 

Have you tried on different devices and you are still having the same error?

I’ve tried logging from my phone and laptop, same problem.

(I checked that thread before I made this post.)

Hey, 

A week later and I still have the same problem.

Any solution?

This isn’t an end users’ fault situation, but that means that there’s nothing an end user can do until the sysadmins fix it.

And you can bet that their superiors will keep paying them like dogass despite them toiling away at frustrating problems like this while being yelled at by users and bosses to fix it.

same problem…. I am raging right now loll

And to make matters even worse, today I got the following sms:

"Koodo: Urgent action required! Your account is in suspend because you did not have enough funds to renew your plan. Calls, texts and data will be unavailable until you make a payment. Log into koodomobile.com/sl/VjOop8VZS2 or visit a store to make a payment and resume your service."

But I set up my account so it withdraws the monthly fee automatically.
And to fix this  new problem I need to log in.

Any solution from the people from Koodo?
 

Are you able to call 611 and then top up your fund that way?

call 611 on your cellphone. It will have publicity , but you can pay by there for the moment. thats what I did.

Exactly.  All you cant do is change your base plan and purchase boosters.  But in the mean time just top up by calling 611 and your baseplan will auto renew if you have enough funds for the baseplan purchase

Hi there ​@Marie-Claude Lessard  and ​@jimmysquibbles 

We sent you a private message requesting more details in regards to the situation. Feel free to respond whenever you have the time.